March 19, 2020
To Our Members,
We are committed to delivering you the most current and prudent information regarding how we are and plan to continue to serve you. We have a social and fiduciary responsibility to protect our employees, you – our members and our community while
still providing easy access to your money and essential banking services. In this ever-changing environment, we need to be nimble to changes in the moment. However, we want you to know we are here for you.
Our commitment to keep our employees and members safe is our priority. To comply with social distancing recommendations we are limiting the number of employees in our branches and may limit how many members are in our lobbies at any given time. We
are also protecting our employees who work behind the scenes that serve you; we have relocated staff to branches where lobbies are temporarily closed. If an employee is sick or home taking care of their children or a loved one, we are paying
them. For employees who are on a rotating schedule to promote social distancing, we are paying them as well.
We understand that every one of our members have unique financial needs. While some of our branches have been modified to drive-up service only, we will consider special appointment-based services at management discretion to serve you. Although
most locations remain open, we strongly encourage you to utilize our online and digital services.
We understand this situation will affect some members more than others and may cause undue financial hardship. We have increased the number of staff to serve you in our Contact Center. If you are experiencing concerns with your finances or
have been impacted by COVID-19, please contact us and we will direct you to the appropriate specialist. Our goal is to work with you and develop a plan that fits your unique circumstance.
We are in uncertain times and unchartered territory but we are confident we will get through this together. We are operating and making decisions in the moment to serve you while keeping everyone’s health and safely at the forefront.
For the most up to date information regarding branch closures and modified lobby services/hours please visit http://hapo.org/coronavirus-update.
On behalf of all of us here at HAPO, we wish you and your families the very best during this time.
HAPO Community Credit Union
March 13, 2020
Since 1953, our community has been at the heart of everything we do and we want to reassure you that we are here to help during this unique situation. In order to be prepared, our team is focused on precautionary measures to minimize impact and we're
monitoring the latest news about the coronavirus. While branches remain open, we are encouraging our members to use our convenience services to help minimize the impact of this virus in the communities we serve.
We've got your back, especially if you need our help.
Please remember, your money is completely safe and accessible to you. We want you to have confidence that you can bank from anywhere at anytime with the HAPO Mobile App, online banking
via hapo.org and HAPO's 24-Hour Hotline.
If you haven't already:
You'll be able to:
- Access your accounts
- Transfer funds
- Deposit checks with Remote Deposit Capture
- Make Payments with HAPO's Bill Pay
- Send and receive money with PopMoney
We have taken additional precautions in our branches by increasing our cleaning services and encouraging our staff to practice safe social distancing and stay home if they feel ill. We've also ensured that our branches, including ATM screens and
keypads, are cleaned daily with disinfectants and we have hand sanitizer available in our branches. Find a branch or ATM near you. Going forward, some branches may have limited staff but we are here to serve if you choose to come in.
We also have convenience services to help and encourage you to use them:
- Express Pickup
- 30,000+ ATMs
- Drive thru services
- 24-Hour Hotline
As a reminder, your health and security is our top priority. Cyber criminals never take a break and we expect that they will attempt new and old tactics to get your information during a time when you might be focused on the Coronavirus situation.
Remember we will NOT ask for confidential information such as your name, password, personal identification number (PIN) or other account information if we contact you. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
For the latest information about coronavirus, visit the CDC's resource center.
Stay connected with us on our Facebook page. You may also reach out to us using our online chat or you can call us toll free at 800-284-4276.
As always, please contact us if you have any questions. We've got your back.
Kind Regards,
Dolores Broeske
SVP/Chief of Staff