Frequently Asked Questions
Will the contactless HAPO Visa® card be available for both debit and credit cards?
When will the contactless HAPO Visa® credit and debit cards be available?
Contactless HAPO Visa credit cards are available now for instant issue at all branches. You can also call and request to have a new card mailed to you.
Do I have to switch to a contactless card right away?
No, you can use your current HAPO Visa® credit or debit card, however, you will need to get a contactless card once your card nears its expiration.
How do I get a contactless HAPO Visa® credit or debit card?
Contactless cards are available for instant issue in all branches. You can also call and request to have a new card mailed to you.
Is there a fee to replace my current HAPO Visa® credit or debit card?
Yes, there is a $5 fee.
How do I know if my HAPO Visa® card is a contactless-enabled card?
Look for the contactless indicator symbol on your card to know if your card has the technology to make contactless payments.
How do I use my HAPO Visa® contactless card?
When you see a contactless terminal, hold your card flat over the contactless symbol for about 1 - 2 seconds. If you hold your card over the terminal, be about 1 – 2 inches within the contactless terminal to ensure your card is read. You can also tap it, in which case you will need to hold it on the contactless terminal for about 1 – 2 seconds.
Can I use my contactless card in my digital wallet?
Yes. Contactless payments use the same technology as mobile wallets, such as Apple Pay and Google Pay. As with mobile wallets, you’ll continue to enjoy all the benefits of using your card, just as if you had swiped or inserted it into the checkout terminal.
Where can I pay with my contactless HAPO Visa® card?
You can use your contactless card wherever you see the contactless symbol. Contactless technology is accepted at millions of merchants worldwide.
Can I use my contactless HAPO Visa® card if the merchant only has an EMV enabled terminals?
Yes. You can still use your contactless card at an EMV chip terminal by inserting your card, or at a magnetic stripe terminal by swiping your card.
Can I use my contactless HAPO Visa® card outside the U.S.?
Yes. Many countries have already adopted the new contactless technology.
Are contactless payments safe?
Yes. Each contactless transaction creates a unique, one-time code or password, which reduces security risks since it can only be read once by the card-processing company.