In our continued efforts to defy expectations, we are currently undergoing a system upgrade. All branch locations, the Contact Center, and Online and Mobile Banking are offline and unavailable. You may email us at email@example.com and we will respond as quickly as possible, no later than close of business Tuesday, May 28th. Thank you for your patience and understanding as we complete our system upgrade.
Please do not send confidential information (e.g. passwords, social security numbers etc.) via email.
When is this happening?
Beginning on May 24, 2019 at 6:00 PM, our systems will go offline until Tuesday, May 28, 2019 at 9:00 AM to complete the system upgrade.
Why is HAPO upgrading to a new system?
To better serve you! Our new system will allow us to have a complete view of you and all of your accounts. This allows us to operate more efficiently and as a result, spend more time and resources serving you.
Do I need to do anything to prepare for the system upgrade?
In order to prepare for limited access to your account over Memorial Day Weekend, we recommend you:
- Withdraw extra funds in the days prior to the system upgrade.
- Use your HAPO VISA credit card.
- Make sure you have some checks on hand.
- Get all deposits in early as branches will be closed. HAPO ATM and mobile deposits will not be available.
- ATM and debit cards will still work, but transactions may be limited.
Will business hours change during the system upgrade?
Yes, all branch locations normally open on Saturdays, including the Contact Center, will be closed. Chat, telephone banking, and social media channels will also be offline as we complete the system upgrade. We will open for regular business hours at 9:00 AM on Tuesday, May 28, 2019.
Will there be extended hours after the system upgrade?
While we anticipate minimal impact for our members, after the system upgrade takes place, all staff will be prepared to answer any questions you have. We will have extended Contact Center hours after the upgrade. Extended Contact Center Hours:
- Tuesday, May 28 - Friday, May 31, 2019: 8:00 AM - 7:00 PM (Chat: 8:00 AM - 6:30 PM)
- Saturday, June 1, 2019: 8:00 AM - 5:00 PM (Chat: 8:00 AM - 4:30 PM)
- Monday, June 3, 2019: 8:00 AM - 7:00 PM (Chat: 8:00 AM - 6:30 PM)
Will I be able to access Online and Mobile Banking during the upgrade?
No, Online and Mobile Banking will be offline during the system upgrade.
Will my account number change?
No, your account number will remain the same.
Will I need new deposit slips?
No, you will not need new deposit slips.
Will I still be able to use my checks?
Yes, you will be able to use your checks as normal.
Is my personal data safe during the system upgrade?
Yes, your personal data is safe and secure.
Are my funds safe and secure?
Yes, your funds remain safe and secure. Accounts are fully insured by the National Credit Union Association (NCUA) up to $250,000.