HAPO Community Credit Union - Serving the Tri-Cities and Beyond
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Real Member Stories

Check out our featured member stories.



My husband & I were very happy with the service we received from Jackie in Sunnyside. She helped us get our cars refinanced both at lower interest rates. Then she told us about the Hapo credit card special 4.99%APR, we applied and got approved. We both got the help we needed & more. We haven't had any bad experience with Hapo.


Huge thank you to Freddie in Richland and Darroll in underwriting for all their help with getting my loan. They did an awesome job and made sure I was taken care of. 


Nichole in the Contact Center provided excellent service when I called regarding going out of town. She was positive, had a great attitude, and made me feel very secure about my finances in regards to going out of town. I feel confident with HAPO as my credit union and Nichole reassured that! Thanks again!


Jessie in the Contact Center helped me over the phone. Let me just tell you she is AMAZING!! She made me feel comfortable and confident to discuss my account with her. The tone in her voice made me have a better day! Thank you Jessie, I only hope all of my phone experiences with hapo are this way! Sincerely, your #1 hapo member :) .


HAPO has been the best bank I have ever dealt with. I have been a member for 20+ years and you have always been wonderful to work with. I appreciate the faith you have in me that HAPO was willing to show. In the past 20+ years there have been times when you have been so helpful almost to the point of working magic for me. I always share my experience with friends. Thank you for making people so important and having employees who are also willing to go the extra mile.


Recently unauthorized charges (out of the country) were being made to my account, and four transactions made it through before I was contacted regarding unusual activity. I immediately went to the nearest HAPO office and was assisted by Temple in obtaining a new debit card and disputing the fraudulent charges. In short order she resolved the matter and had me on my way. Professional service that's appreciated.

Do you have a story or HAPO experience to share? We'd love to hear it! Click here  to submit your story.

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601 Williams Blvd. Richland, WA 99354
Phone: 509-943-5676