Contact Us


We value all of our members and are here to help. You may submit requests using Secure Messaging through your HAPO Online Banking or by fax at 509-946-8787. If you have any questions or need assistance please get in touch with us by phone, chat or at any of our convenient branch locations.

Contact Center/Corporate Office

509-943-5676
509-946-2040

800-284-4276 (Toll Free)

Mortgage Division

509-946-2044

Collections Division

509-943-7105

Commercial Services Division

509-222-3685

24-Hour Hotline

509-946-3151
866-567-8581 (Toll Free)

24-Hour Visa® Credit Card Customer Service

866-820-6805


Lost or Stolen Hotlines

Credit Cards:

800-654-7728

Debit Cards M-F

509-943-5676 (9am-6pm - Contact Center) 
800-284-4276 (9am-6pm - Toll Free)

Report Debit Cards After 6pm PST

844-436-1752 (Toll Free)

Contact Center Hours

M-F 9:00am-6:00pm
Saturday 9:00am-4:00pm

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Routing Number: 325181264

When asked for the HAPO Routing number, please refer to the first number on the bottom of your personal checks.

Report Fraud

HAPO's Fraud Department

M-F 9am-6pm
509-943-5676

Ask to speak with the Fraud Department to report Fraud on your account.

Report Debit Cards After 6pm

844-436-1752 (Toll Free)

Below is a list of our observed holidays in which all branches and drive-thru will be closed.

Date ClosedHoliday
Jan. 1, 2021New Year's Day
Jan. 18, 2021Martin Luther King Jr. Day
Feb. 15, 2021Presidents' Day
May 31, 2021Memorial Day
July 5, 2021Independence Day (Observed)
Sept. 6, 2021Labor Day
Oct. 11, 2021Columbus Day
Nov. 11, 2021Veterans Day
Nov. 25, 2021Thanksgiving Day
Dec. 25, 2021Christmas Day
Jan. 1, 2022New Year's Day