Contact Us

We value all of our members and are here to help

You may submit requests using Secure Messaging through your HAPO Online Banking or by fax at 509-946-8787. If you have any questions or need assistance please get in touch with us by phone, chat or at any of our convenient branch locations.

Offices and Divisions

Contact Center/Corporate Office


800-284-4276 (Toll Free)

Mortgage Division


Collections Division


Commercial Services Division


24-Hour Assistance

24-Hour Hotline

866-567-8581 (Toll Free)

24-Hour Visa® Credit Card Customer Service


Lost or Stolen Hotlines

Credit Cards:


Debit Cards M-F

509-943-5676 (9am-6pm - Contact Center) 
800-284-4276 (9am-6pm - Toll Free)

Report Debit Cards After 6pm PST

844-436-1752 (Toll Free)

Contact Center Hours

M-F 9:00am-6:00pm
Saturday 9:00am-1:00pm

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Routing Number: 325181264

When asked for the HAPO Routing number, please refer to the first number on the bottom of your personal checks.

Report Fraud

HAPO's Fraud Department

M-F 9am-6pm

Ask to speak with the Fraud Department to report Fraud on your account.

Report Debit Cards After 6pm

844-436-1752 (Toll Free)

Below is a list of our observed holidays in which all branches and drive-thru will be closed.

Date ClosedHoliday
Jan. 2, 2023New Year's Day (Observed)
Jan. 16, 2023Martin Luther King Jr. Day
Feb. 20, 2023Presidents' Day
May 29, 2023Memorial Day
June 19, 2023Juneteenth National Independence Day
July 4, 2023Independence Day
Sept. 4, 2023Labor Day
Oct. 9, 2023Columbus Day
Nov. 11, 2023Veterans Day
Nov. 23, 2023Thanksgiving Day
Dec. 25, 2023Christmas Day
Jan. 1, 2024New Year's Day